Privacy Policy

We may collect information you provide directly to Clinic24, including your name, email address, phone number, clinic details, account details, billing information, support messages, and other information you submit when you request a demo, create an account, or contact us.

We may also collect technical information such as IP address, browser type, device information, usage logs, and other analytics data needed to operate, secure, and improve the service.

We use personal information to provide and operate the Clinic24 platform, respond to enquiries, manage accounts, support onboarding, process payments, deliver support, maintain security, and improve product performance.

We may also use information to communicate service updates, important notices, and product-related messages that are relevant to your use of Clinic24.

Clinic24 is intended for commercial use by clinics and healthcare businesses. Where personal data is processed in commercial transactions in Malaysia, that processing may be subject to the Personal Data Protection Act 2010 (Act 709), as amended.

We aim to handle personal data in a manner consistent with applicable privacy and data protection requirements, including principles relating to notice, choice, security, retention, and access where relevant.

We may share information with service providers, infrastructure partners, payment processors, and other vendors that help us operate Clinic24. These parties are expected to process information only for legitimate business purposes and under appropriate contractual or operational controls.

We may also disclose information where required by law, legal process, regulatory request, or where reasonably necessary to protect rights, safety, security, or the integrity of our systems.

We retain personal data for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, support security and fraud prevention, or comply with legal obligations.

Retention periods may vary depending on the type of data and the purpose for which it was collected.

We use administrative, technical, and organizational measures designed to help protect personal data against unauthorized access, misuse, alteration, or loss. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or updates to certain personal data held by Clinic24. You may also contact us about privacy-related concerns, account information, or support requests.

Marketing communications may include unsubscribe or opt-out options where appropriate.

For privacy-related questions or requests, contact Clinic24 at admin.clinic24@gmail.com.